Privacy Policy

Bharat Dukaan respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or interact with us through phone, WhatsApp, email, social media or in person.

1. Who we are

Bharat Dukaan is a UK-based local business supplying authentic Indian products, including mangoes, flours, spices, rice, juices, jams, pickles, snacks and related grocery products in and around Cambridgeshire.

For data protection purposes, the data controller is:

2. Personal information we collect

Information you provide to us

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Account username and login details
• Messages sent through our contact form
• WhatsApp, SMS, email or social media messages
• Delivery instructions
• Feedback, reviews or complaints
• Marketing preferences

Order and payment information

When you place an order, we may collect information such as products ordered, order value, payment status, refund information, and delivery or collection details.

We do not intentionally store full card payment details on our website. Card payments, where available, are normally processed by third-party payment providers.

Website and technical information

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visit
• Cookie information
• Security and error logs

Allergy or dietary information

We do not normally need health information. If you choose to tell us about allergies, dietary requirements or similar information, we will use it only to respond to your enquiry or help manage your order.

3. How we collect your information

We collect personal information when you:

• Visit our website
• Use our contact form
• Create an account
• Place an order
• Contact us by phone, email, WhatsApp, SMS or social media
• Meet us at a local stall, event or community sale
• Subscribe to updates or marketing messages
• Leave feedback or a review

We may also receive limited information from payment providers, delivery partners, website hosting providers or social media platforms where this is necessary for orders, enquiries, payments or customer support.

4. How we use your personal information

We use your personal information for the following purposes:

We only use your personal information where we have a valid reason to do so under UK data protection law.

5. Marketing messages

We may send you updates about Bharat Dukaan products, offers, mango availability, seasonal items or local delivery information.

We will only send marketing messages where we have your consent or where the law allows us to contact existing customers about similar products and services.

You can opt out of marketing messages at any time by:

• Clicking unsubscribe, where available
• Replying “STOP” or asking us not to contact you
• Contacting us using the details above

We will still send necessary service messages about your orders, payments, deliveries or enquiries.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to work properly, for example:

• Shopping basket
• Checkout
• Account login
• Security
• Website functionality

We may also use non-essential cookies, such as analytics or marketing cookies, to understand website usage or improve our services. Where required, we will ask for your consent before using non-essential cookies.

You can control cookies through your browser settings and, where available, through our website cookie settings.

7. Who we share your information with

We do not sell your personal information.

We may share personal information with trusted service providers where necessary, including:

• Website hosting and IT service providers
• Payment providers
• Delivery partners or local delivery drivers
• Email, phone, WhatsApp or messaging service providers
• Accountants, bookkeepers or tax advisers
• Professional advisers
• Regulators, law enforcement or public authorities where required by law
• Social media or advertising platforms, where you interact with us through those services

We only share the information needed for the relevant purpose.

8. International transfers

Some of our service providers may process personal information outside the UK.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as using providers based in countries recognised as providing adequate protection or using approved contractual safeguards.

9. How long we keep your information

We keep personal information only for as long as necessary.
Type of information Typical retention period
Enquiries that do not become orders Up to 12 months after last contact
Customer order records Up to 6 years for tax, accounting and legal record-keeping
Payment and refund records Up to 6 years
Customer account information While the account remains active, unless deletion is requested and no legal reason requires retention
Marketing preferences Until you unsubscribe or withdraw consent
Complaints or disputes Up to 6 years where needed to protect legal rights
Website security logs Usually 6-12 months unless needed for investigation
We may keep information for longer if required by law, tax rules, fraud prevention, dispute resolution or legal claims.

10. Your rights

You have rights over your personal information. These may include the right to:

• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred to another provider, where applicable
• Complain to the UK data protection regulator

To exercise your rights, contact us using the details in section 1.
We may need to verify your identity before responding to your request.

11. Complaints

Please contact us first if you have any concern about how we handle your personal information. We will try to resolve your concern quickly and respectfully.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

12. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include secure website access, password protection, limited staff or business access, secure payment providers, website security tools and regular review of systems.
However, no website or online service can be guaranteed to be completely secure.

13. Children’s privacy

Our website and services are intended for adults and families purchasing grocery products. We do not knowingly collect personal information directly from children.
If we become aware that a child has provided personal information without appropriate permission, we will delete it where appropriate.

14. Links to other websites

Our website may contain links to third-party websites, payment providers, social media pages or messaging services.
We are not responsible for the privacy practices of those third parties. You should read their privacy policies before providing personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website. If we make significant changes, we may notify customers through the website or another appropriate method.